Increased number of customers
Thanks to a convenient and safe mode of shopping.
Increased cart values
A significant number of customers buys more items when ordering online.
Up-selling
According to various research, between 40% to 80% of customers will make an additional purchase when collecting orders through Click & Collect.
Lower delivery costs.
Ordered items are already available at each store.
Reducing returns and complaints
75% of retailers confirm that “Click & Collect” has decreased the number of returns. 77% of retailers says they observed a drop in customer complaints, having implemented Click & Collect.
Improved exposure of own brands.
Stores that implemented the “Click & Collect” function recorded a significant increase in sales of products from their own brands.
Convenient and safe shopping
Shopping online and not having to stand in long check-out lines, customers can rest assured they shop safely, which is especially important in the pandemic.
Time saving
Customers waste no time queuing, and moreover, they can handpick the time to collect their order.
Verify your products on the spot
Improved view of the products and special offers.
Quick product replacement and return
You can verify the order upon collection, and if need be, return or exchange some items.
Reduced delivery costs
Online orders and self-pick up save both time and money. Customers shopping at a physical store are more likely to buy more than they initially planned and as well as to succumb to tempting special offers.
Key elements of the "Click & Collect" solution
Implementing “Click & Collect” requires a complex integration between the app and the e-store, in-store sales panel, and the varied POS checkout system.
How it works?
Click & Collect in 4 easy steps
1. Order online
To order products online, whether using an app or an e-store, the customer needs to choose the pickup store first. Then, they browse through the offer, checking out products which they wish to purchase. Finally, they place an order.
2. Order picking
An employee receives the order and retrieves all products listed there. Once order picking is complete, the customer is informed that their order is ready to collect.
3. Order notification
Customers receive a message that their order is ready and awaits pick up.
4. Collecting orders
Customers can collect their assembled orders at their chosen location.
Click & Collect
Customised to your business
For one of our clients, POLOmarket, we have developed a Click & Collect module and integrated it with the already existing iOS and Android friendly apps which we created earlier. Due to the COVID-19 pandemic, the Click & Collect service has quickly gained popularity with the customers. The speed of implementation proved crucial. The proficient team we formed worked intensely to provide POLOmarket customers with a safe and convenient means of shopping.
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In case of Click & Collect
services the process is as follows
Analysis
- We will start by analysing your current business situation in terms of IT solutions used as well as the potential the Click & Collect service carries for your customers.
Design and programming
- Once you decide to cooperate with us, first, we will design the process which will ensure the best experience for both your customers and your employees. Next, we will arrange and implement an appealing and intuitive digital solution: a mobile or web app.
Implementation
- We will see to implementing the Click & Collect service successfully, assuring that your business receives every possible support.
Support and development
- We will make sure that the app is available and stable at all times. Additionally, we will continue supporting you in any further developments by means of every function your customers or your business goals could require.
Let’s get started
on your project